Frequently asked questions
DataPhone Help Centre

Frequently Asked Questions

Review our frequently asked questions below to find the answer to your question,
If your questions has not been answered, feel free to contact us directly for assistance on support@dataphone.africa | +27 (21) 879 1700

Q | Are alpha-numerical Caller IDs available when dialling out?

Definitely! Note that alpha-numerical caller IDs can only be displayed on SIP Supported devices / PBXs.

Alpha-numerical Caller IDs will not display on your mobile device as most cellular providers do not allow this.

Q | Where do I find my VoIP Line/SIP Trunk after purchase?

  • Log in to your DataPhone User Portal
  • In the menu on the left, click on SIP Accounts
  • Your VoIP Line/SIP Account and Number will be visible here
  • You can find your IP Address and Login Details by clicking on Manage on the right
Q | How do I setup my VoIP Line/SIP Trunk after purchase?

  • Log in to your DataPhone User Portal
  • In the menu on the left, click on My Orders
  • Click on SIP accounts
  • Your available VoIP Lines/SIP Accounts will reflect here
  • In the top right corner click on Activate SIP Account
  • Follow the steps to choose your Number
  • You can manage your VoIP Line/SIP Account from your User Portal by clicking on Manage once the above is completed
Q | How do I load more Prepaid Call Credit onto my Account?

  • Login to your DataPhone User Account
  • On the left hand side in the menu click on SIP Accounts
  • In the right top corner click on New Order
  • Click on Balance Topup
  • Insert desired Rand amount and proceed to payment
  • Your top up Call Credit will show on your available balance on the main screen under your SIP Accounts
Q | Is it possible to cancel my VoIP Line/SIP Account? If so how?

  • Kindly email sales@dataphone.africa with your cancellation request and include:
    • Account Name
    • VoIP Line/Sip Trunk Number
  • The cancellation will be processed within one business day
  • Note that whatever Prepaid Call Credit you may have left on this VoIP Line/Sip Trunk will be lost and is non refundable
Q | What is needed for a VoIP Phone System?

You will need the following which can be purchased from your DataPhone User Account:

  • VoIP Line/SIP Trunk
  • Call Credit
  • IP Phone
  • 3CX License
  • VPS/Cloud Hosting

Back